Privacy Policy

Privacy Policy

Welcome to the Senyo mobile application and related digital and online services (“Senyo App”or the “App”), an online information and communications service provided by Mayo Clinic and all affiliates (“Mayo Clinic”or “We”or “Us”).

We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. In addition to this privacy policy (“Privacy Policy”), users of the Senyo App should consult the Senyo Terms of Use as well as any product-specific terms and conditions that apply. You may review policies specifically related to patient information (protected health information or PHI) submitted through Mayo Clinic's Patient Online Services.

This Privacy Policy applies to all websites and mobile applications where it is posted. Other Mayo Clinic online properties may have their own privacy policies that apply to those sites. You should review those privacy policies in connection with your use of those sites.

What Information We Collect

Information you give us: We respect the right to privacy of all visitors to the Senyo App. We receive and store some information that you enter on our App or that you provide to us through the App in any other way.

The information we collect or that you provide on or through our App or by using our services includes:

• Data that may personally identify you, including your name, postal address, billing address, shipping address, e-mail address, home, work and mobile telephone numbers, age, date of birth, social security number, insurance policy number, physical characteristics that may personally identify you, sexual orientation, IP address, national origin, ancestry, veteran or military status, medical conditions, race, citizenship, information about any physical or mental disabilities you may have, information related to your religious or philosophical beliefs, political opinions, information regarding your gender at birth and how you currently express your gender identity, information related to your sex life, such as pregnancy, child birth and related medical conditions, any history of criminal convictions, biometric information (such as fingerprints, exercise data, psychological characteristics, face prints, gait patterns, genetics, behavioral characteristics, voice, sleep data, and iris/retina scans), and genetic information (including familial genetic information) (collectively, “Personal Data”);
• Information that you provide by filling in forms on our App, including health information. It also includes information you provide when you register to use our App or use services available through the App. We may also ask you for information when you report a problem with our App. Some forms collect sensitive information, such as mental and behavioral health information, necessary for us to provide our services to you;
• Records and copies of your correspondence (including email addresses), if you contact us; and
• Your responses to surveys that we might ask you to complete for research, development, and marketing purposes; and

Information we collect automatically: We collect information about you automatically as you navigate through or use our App. Information collected automatically may include usage details, IP addresses, reports on App crashes, and information collected through Firebase and other tracking technologies. As you navigate through and interact with our App, we may use automatic data collection technologies (such as session replay and tracking technologies referred to above) to collect certain information about your equipment, browsing actions, and patterns, specifically:

• Authentication Details. Details of your login information, including your App password and email address, to verify your account login information is accurate
• Usage Details. Details of your visits to our App, such as traffic data, location, logs, referring/exit pages, date and time of your visit to or use of our App, error information, clickstream data, and other communication data and the resources that you access and use on or in the App
• Device Information. Information about your mobile device and Internet connection, specifically your e-mail address, IP address, operating system, browser type, mobile network information, device ID, and App version information
• Location Data. Information about your location collected through Geolocation technology. The App can collect and use geolocation information only for the limited purpose of confirming that you have completed activities within the App, such as going on a walk or exercising. You may disable this functionality on your mobile device by removing permission for the App to use location services at any time
• Health and Fitness Data. With your permission, we automatically collect health and fitness data from Google Fit and Apple Health Kit. This data may include exercise data, sleep data, steps taken, distance traveled, heart rate, and calories consumed and burned

The information we collect automatically may include Personal Data or we may maintain or associate information we collect with Personal Data we collect in other ways or receive from third parties. It helps us to improve our App and to deliver a better and more personalized service by enabling us to:

• Estimate our audience size and usage patterns;
• Improve our product and services offering;
• Store information about your preferences, allowing us to customize our App according to your individual interests; and
• Recognize and/or authenticate you when you return to our App

The technologies we use for this automatic data collection may include:

• Firebase Authentication. We use Firebase Authentication to help us confirm your identity and login information is correct. This information may include your email and password
• Firebase Crashlytics. We use Firebase Crashlytics to help us track and understand errors in our App. Firebase Crashlytics sends us reports and alerts if the App crashes and provides us with information about the crash. This information may include details on about your device, your App software version, and information about the crash, but it will not include any information that can identify you individually
• Google Fit. With your permission, our App connects to Google Fit. The App may import Personal Data from Google Fit, including information about your health and fitness, such sleep data, heart rate, distance traveled, and calories consumed and burned to confirm that you are completing activities within the App, such as going on a walk or exercising
• Apple Health Kit. With your permission, our App connects to Apple Health Kit. The App may import Personal Data from Apple Health Kit, including information about your health and fitness, such sleep data, heart rate, distance traveled, and calories consumed and burned to confirm that you are completing activities within the App, such as going on a walk or exercising
• Do Not Track Signals. Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals; although, we currently do not use automated data collection technologies to collect information about your online activities over time and across third party websites or other online services for any purpose, including advertising

Surveys

We occasionally survey visitors to our App. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our App. The information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties who perform data management services for our App. Those third parties have agreed to keep all data from surveys confidential.

How We Use the Information We Collect

In addition to the uses described above, we use the information we collect for things like:

• Optimizing the performance and user experience of our App;
• Operating, evaluating, and improving our business;
• Providing healthcare services;
• Fulfilling requests for services or information;
• Conducting research and analysis;
• Communicating with you about your account and surveys; and
• Establishing and managing your accounts with us.

We may combine this information with any other information we have about you, including, if you are a Mayo Clinic patient, any PHI we have about you. If we combine this information with your PHI, we will treat all of that information as PHI and will only use or disclose that information as set forth in our Notice of Privacy Practices.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as provided below. However, we may not be able to honor that request in all instances given the laws and regulations that apply to us. For example, under state and federal law, we may be required to maintain some data that is specific to you and that may identify you, such as your medical records or other information. We may also have a legal basis or obligation to maintain medical or other information about you to provide care and treatment or to comply with our professional, legal, and other obligations.

Disclosure of Your Information

We may share the information we collect about you with third parties who we have engaged to help us provide the App, as well as the products and services available through our App. In this regard, we may disclose your Personal Data to affiliates, contractors, service providers, and other third parties we use to support our business. The services provided by these organizations include providing IT and infrastructure support services. In each case, we will ensure that these third parties have agreed to safeguard your data.

We may provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain information that personally identifies you unless you have given us permission to share that information.

We may also disclose your Personal Data:

• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Mayo Clinic about our App users are among the assets transferred;
• to fulfill the purpose for which you provide it;
• for any other purpose disclosed by us when you provide the information;
• with your consent;
• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply our Terms of Use and other agreements; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Mayo Clinic, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We do not control third parties' use of cookies or how they manage the information collected through the use of cookies. However, our sponsors and advertisers have agreed that they will not collect any personally identifiable information from our App visitors while using our App. These third parties may aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created or you have available mechanisms to provide you with control over your Personal Data:

• Cookie Settings and Advertising. You can set your browser or operating system to refuse all or some cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our App may then be inaccessible or not function properly.
• Targeted Advertising. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative (NAI) websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

Your Rights Regarding Your Information and Accessing and Correcting Your Information

For non-patient information, you can Contact Us through the Contact Information below to access and/or find out what information we have about you and to correct that information. You can also review and change your Personal Data by logging into our App and visiting either the Settings or Account Preferences sections. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot completely delete your Personal Data except by also deleting your account with us. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or if we have a legal basis or obligation to maintain it, or if it would cause the information to be incorrect.

If you are a patient of Mayo Clinic, you can access the patient-related information that we maintain about you through Patient Online Services or through our health information management department. For more information about requesting your medical records, ask us or go online to the Patient and Visitor Guide for the location where you receive your care, then explore the release of information options: http://www.mayoclinic.org/patient-visitor-guide You also can request a correction to your patient information through our Patient Online Services or health information management department. In our mobile app, you can request to deactivate your account; however, we are still required maintain your patient-related information under the Health Insurance Portability and Accountability Act (HIPAA) and other federal and state law.

Security

Whether you are visiting the App or one of our locations, we use reasonable security measures to protect the confidentiality of personal information under our control, and we appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The App uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as ordering information, including your name, address, and credit card number. That being said, Mayo Clinic cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

Users in the European Economic Area (EEA), the United Kingdom, and Switzerland

If you are a resident of the EEA, the United Kingdom, or Switzerland, the following information applies with respect to personal data collected through your use of our App.

Purposes of processing and legal basis for processing: As explained above, we process personal data in various ways depending upon your use of the services. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to provide the services; (3) to comply with our legal obligations; and (4) as necessary for our legitimate interests in providing the services where those interests do not override your fundamental rights and freedoms related to data privacy.

Transfers: Personal data we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or processors maintain facilities. We will ensure that transfers of personal data to a country or an international organization outside the EEA, the United Kingdom, or Switzerland are subject to appropriate safeguards.

Your rights: You are entitled to the rights under Chapter III of the EU General Data Protection Regulation, the United Kingdom General Data Protection Regulations and Data Protection Act 2018, or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of your personal data, which include the right to access and rectify and to request erasure of personal data. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. To exercise these rights, please contact Mayo's Data Protection Officer at INTLcompliance@mayo.edu.

Complaints or concerns: You are welcome to raise any complaints or concerns to Mayo Clinic by contacting Mayo's Data Protection Officer at INTLcompliance@mayo.edu. You also have the right to lodge a complaint with a supervisory authority.

Protecting Children's Privacy

Our App are available for users aged 18 years of age or older. Our App are also available to users between the ages of 13 years old and 17 years old with the permission of their parents or legal guardians. No one under age 13 may provide any information to or through the App. We do not knowingly collect Personal Data from users under 13. If you are under 13, do not use or provide any information on or in our App or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a user under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from a user under 13, please contact us at the contact information below.

Links to Other Websites

Our App link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Privacy Policy Updates

We may need to update our Privacy Policy as technology changes and Mayo Clinic evolves. If we make significant changes to this Privacy Policy, we'll post a prominent message on our App.

California Residents

Mayo Clinic is a not for profit exempted from the California Consumer Privacy Act (CCPA).

California Civil Code Section 1798.83 (California's “Shine the Light” law) permits users of our App that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data with for the immediately prior calendar year. You may request this information once per calendar year. To make such a request, please contact us using the information below.

Contact Information

If you have a question or concern regarding your privacy, please contact Mayo Clinic's Privacy Officer using the contact information below:

Mayo Clinic Privacy Officer
200 First St. SW
Rochester, MN 55905
507-266-6286
PRIVACYOFFICE@mayo.edu